# Welcome to Big Digital Download

{% hint style="success" %}
**Welcome to Big Digital Downloads help center!** You have just arrived at your stop for transforming your Shopify website into a digital product selling machine in **less than 5 minutes!**
{% endhint %}

**Hey there! I'm Leo, the app founder!**

Yup yup the one who created Big Digital Download and wrote this guide ❤️

Really appreciate you taking the time to read through as much of this as needed to setup your services and rest assured you can always contact us directly in live chat for 24/7 support!

{% hint style="info" %}
On this app, you can create a digital product out of one of your Shopify product and attach one or several files to it.
{% endhint %}

### So how does it work?

As soon as someone purchases the Shopify product they will receive the digital product that is linked.

### **How will the digital product be delivered?**

There are 3 ways your customers can download the digital product through.

**A.** Your customer will receive an email as soon as the product is purchased. If you don't receive email,[ click here](https://penida.gitbook.io/big-digital-download/most-asked-questions/customer-dont-receive-their-files-through-email-why)

<figure><img src="https://505444084-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F6E2RYbkHaFzNulwI9D72%2Fuploads%2FDkxG8qwxayTbLYJGfhG5%2FScreenShot%20Tool%20-20250201161933.png?alt=media&#x26;token=0f4f710e-387b-48be-ad0d-33a0a9ac0840" alt=""><figcaption></figcaption></figure>

**B.** Your customer should be able to download it from the "Thank you" page as soon as the product is purchased.&#x20;

<figure><img src="https://505444084-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F6E2RYbkHaFzNulwI9D72%2Fuploads%2FRBMUaSplN0rTtmcXuWCE%2FScreenShot%20Tool%20-20250201161720.png?alt=media&#x26;token=be53dcb1-7e8d-4338-a3c5-dddcfbe66318" alt=""><figcaption></figcaption></figure>

**C.** You customer can also access the download from the Custom accounts page by clicking on that order. In the Order status page there will be a download button

<figure><img src="https://505444084-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F6E2RYbkHaFzNulwI9D72%2Fuploads%2F7DZM9OtoSHq8V5uQ9wcp%2FScreenShot%20Tool%20-20250201161615.png?alt=media&#x26;token=21709ad4-935a-44be-9f6b-a0475d38618d" alt=""><figcaption></figcaption></figure>

## Quick links

{% content-ref url="../most-asked-questions/how-to-create-my-first-standard-digital-product" %}
[how-to-create-my-first-standard-digital-product](https://penida.gitbook.io/big-digital-download/most-asked-questions/how-to-create-my-first-standard-digital-product)
{% endcontent-ref %}

{% content-ref url="../most-asked-questions/how-to-add-a-download-button-in-the-thank-you-page" %}
[how-to-add-a-download-button-in-the-thank-you-page](https://penida.gitbook.io/big-digital-download/most-asked-questions/how-to-add-a-download-button-in-the-thank-you-page)
{% endcontent-ref %}

{% content-ref url="../most-asked-questions/how-to-add-a-download-button-in-customer-accounts-page" %}
[how-to-add-a-download-button-in-customer-accounts-page](https://penida.gitbook.io/big-digital-download/most-asked-questions/how-to-add-a-download-button-in-customer-accounts-page)
{% endcontent-ref %}

{% content-ref url="../most-asked-questions/how-to-prevent-the-sharing-of-digital-files" %}
[how-to-prevent-the-sharing-of-digital-files](https://penida.gitbook.io/big-digital-download/most-asked-questions/how-to-prevent-the-sharing-of-digital-files)
{% endcontent-ref %}

{% content-ref url="../most-asked-questions/how-to-configure-and-sell-license-keys" %}
[how-to-configure-and-sell-license-keys](https://penida.gitbook.io/big-digital-download/most-asked-questions/how-to-configure-and-sell-license-keys)
{% endcontent-ref %}