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BIG Digital Download
  • Welcome <3
    • 😇Welcome to Big Digital Download
  • MOST ASKED QUESTIONS
    • 🚀How to create my first digital product?
    • ❌How to prevent the sharing of digital files?
    • 🔑How to configure and sell license keys?
    • ⚡How to add a download button in the thank you page
    • ⚡How to add a download button in customer accounts page
    • 👷How to test if my digital products are correctly set up?
    • 🚚How to disable the shipping for free products?
    • 👁️How to hide the price on the product page?
    • 👁️How to hide the quantity on the product page?
    • 📂Why Customers have an issue while downloading the files?
    • 🎢My customers see an error message "maximum limit reached" how do I get rid of it?
    • 👨‍💻Prevent Download Issues: VPN Compatibility with Big Digital Download
    • 🗃️How to zip files so people can download everything at once?
    • 📬Customer don't receive their files through email, why?
    • 🍇Can we bulk add products?
    • 🍇Can we bulk add files?
    • 😡Why customers can't download their files right after they bought it?
    • 😡There's no page to download the files after a purchase
    • 🟢Can we import digital products from another app such as filemonk or Digital Download by Shopify?
    • 💆‍♂️How can I use files already uploaded to Big Digital Download app for other digital products?
    • 🔗Can I add a hyperlink to the email sent to my customers?
    • 🛑Why my shopify order shows in "hold"?
    • 🔖Can Big Digital Download app stamp my PDF?
    • ❌My uploads keep failing
    • 📩Can I change the sender address for emails sent by the app Big Digital Download?
    • How to edit/change the text/copy in the emails that are sent out to the customers?
    • 🌏How to make this app works with multilanguage?
    • 🐢My customers say the download speed is slow
    • 🎨Can I change the design of the email?
    • 🧩Can we send unique files
    • ➿how can I resend the digital download link to the customer?
    • 📒Can I collect my user emails and send them a free PDF?
    • 🧳Is there a way to maybe use own storage and connect it with this app?
    • How to Add PDF to Shopify Product Page? (No App Required)
  • miscellaneous
    • ⚠️Why is Outlook warning of a possible malicious link?
    • 🖇️How to test the app using a draft order
    • 💸Do you take commission for my sales?
    • 🍯Can I use this app for free?
    • 📚Can I attach multiple files to a product?
    • 🛡️How does auto fulfill works?
    • 🐘Can I upload some big files (150GB for instance)?
    • ✖️If I uninstall the app, will all my assets be deleted?
    • 😶If I downgrade from PREMIUM to FREE, and I have more than 1GB of storage, will I lose everything?
    • 🙅‍♂️Can the customer still download assets after an order is cancelled/refunded?
    • 🥷How does the fraud protection work?
    • 🎟️LICENSE KEY • How can I be sure a license key won't be used twice?
    • 🎟️LICENSE KEY • What are tags?
    • 🎟️LICENSE KEY • How to generate a license key automatically for a digital product?
    • 🎟️License key • What if a customer purchases a license key that is not in stock anymore?
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On this page
  • So how does it work?
  • How will the digital product be delivered?
  • Quick links

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  1. Welcome <3

Welcome to Big Digital Download

Are you looking to sell digital products on your Shopify store?

NextHow to create my first digital product?

Last updated 2 months ago

Was this helpful?

Welcome to Big Digital Downloads help center! You have just arrived at your stop for transforming your Shopify website into a digital product selling machine in less than 5 minutes!

Hey there! I'm Leo, the app founder!

Yup yup the one who created Big Digital Download and wrote this guide ❤️

Really appreciate you taking the time to read through as much of this as needed to setup your services and rest assured you can always contact us directly in live chat for 24/7 support!

On this app, you can create a digital product out of one of your Shopify product and attach one or several files to it.

So how does it work?

As soon as someone purchases the Shopify product they will receive the digital product that is linked.

How will the digital product be delivered?

There are 3 ways your customers can download the digital product through.

A. Your customer will receive an email as soon as the product is purchased. If you don't receive email,

B. Your customer should be able to download it from the "Thank you" page as soon as the product is purchased.

C. You customer can also access the download from the Custom accounts page by clicking on that order. In the Order status page there will be a download button

Quick links

😇
🚀How to create my first digital product?
⚡How to add a download button in the thank you page
⚡How to add a download button in customer accounts page
❌How to prevent the sharing of digital files?
🔑How to configure and sell license keys?
click here