# miscellaneous - [Why am i still being charged after canceling the plan](https://penida.gitbook.io/big-digital-download/miscellaneous/why-am-i-still-being-charged-after-canceling-the-plan.md) - [I uninstalled the app, Can I Restore My Products and Files?](https://penida.gitbook.io/big-digital-download/miscellaneous/i-uninstalled-the-app-can-i-restore-my-products-and-files.md) - [Why is Outlook warning of a possible malicious link?](https://penida.gitbook.io/big-digital-download/miscellaneous/why-is-outlook-warning-of-a-possible-malicious-link.md) - [How to test the app using a draft order](https://penida.gitbook.io/big-digital-download/miscellaneous/how-to-test-the-app-using-a-draft-order.md) - [Do you take commission for my sales?](https://penida.gitbook.io/big-digital-download/miscellaneous/do-you-take-commission-for-my-sales.md) - [Can I use this app for free?](https://penida.gitbook.io/big-digital-download/miscellaneous/can-i-use-this-app-for-free.md) - [Can I attach multiple files to a product?](https://penida.gitbook.io/big-digital-download/miscellaneous/can-i-attach-multiple-files-to-a-product.md) - [How does auto fulfill works?](https://penida.gitbook.io/big-digital-download/miscellaneous/how-does-auto-fulfill-works.md) - [Can I upload some big files (150GB for instance)?](https://penida.gitbook.io/big-digital-download/miscellaneous/can-i-upload-some-big-files-150gb-for-instance.md) - [If I uninstall the app, will all my assets be deleted?](https://penida.gitbook.io/big-digital-download/miscellaneous/if-i-uninstall-the-app-will-all-my-assets-be-deleted.md) - [If I downgrade from PREMIUM to FREE, and I have more than 1GB of storage, will I lose everything?](https://penida.gitbook.io/big-digital-download/miscellaneous/if-i-downgrade-from-premium-to-free-and-i-have-more-than-1gb-of-storage-will-i-lose-everything.md) - [Can the customer still download assets after an order is cancelled/refunded?](https://penida.gitbook.io/big-digital-download/miscellaneous/can-the-customer-still-download-assets-after-an-order-is-cancelled-refunded.md) - [How does the fraud protection work?](https://penida.gitbook.io/big-digital-download/miscellaneous/how-does-the-fraud-protection-work.md) - [LICENSE KEY • How can I be sure a license key won't be used twice?](https://penida.gitbook.io/big-digital-download/miscellaneous/license-key-how-can-i-be-sure-a-license-key-wont-be-used-twice.md) - [LICENSE KEY • What are tags?](https://penida.gitbook.io/big-digital-download/miscellaneous/license-key-what-are-tags.md) - [LICENSE KEY • How to generate a license key automatically for a digital product?](https://penida.gitbook.io/big-digital-download/miscellaneous/license-key-how-to-generate-a-license-key-automatically-for-a-digital-product.md) - [License key • What if a customer purchases a license key that is not in stock anymore?](https://penida.gitbook.io/big-digital-download/miscellaneous/license-key-what-if-a-customer-purchases-a-license-key-that-is-not-in-stock-anymore.md) - [Does this app integrates with Etsy? Can we import customers and/or orders from Etsy?](https://penida.gitbook.io/big-digital-download/miscellaneous/does-this-app-integrates-with-etsy-can-we-import-customers-and-or-orders-from-etsy.md) --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://penida.gitbook.io/big-digital-download/miscellaneous.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.