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BIG Digital Download
  • Welcome <3
    • 😇Welcome to Big Digital Download
  • MOST ASKED QUESTIONS
    • 🚀How to create my first digital product?
    • ❌How to prevent the sharing of digital files?
    • 🔑How to configure and sell license keys?
    • ⚡How to add a download button in the thank you page
    • ⚡How to add a download button in customer accounts page
    • 👷How to test if my digital products are correctly set up?
    • 🚚How to disable the shipping for free products?
    • 👁️How to hide the price on the product page?
    • 👁️How to hide the quantity on the product page?
    • 📂Why Customers have an issue while downloading the files?
    • 🎢My customers see an error message "maximum limit reached" how do I get rid of it?
    • 👨‍💻Prevent Download Issues: VPN Compatibility with Big Digital Download
    • 🗃️How to zip files so people can download everything at once?
    • 📬Customer don't receive their files through email, why?
    • 🍇Can we bulk add products?
    • 🍇Can we bulk add files?
    • 😡Why customers can't download their files right after they bought it?
    • 😡There's no page to download the files after a purchase
    • 🟢Can we import digital products from another app such as filemonk or Digital Download by Shopify?
    • 💆‍♂️How can I use files already uploaded to Big Digital Download app for other digital products?
    • 🔗Can I add a hyperlink to the email sent to my customers?
    • 🛑Why my shopify order shows in "hold"?
    • 🔖Can Big Digital Download app stamp my PDF?
    • ❌My uploads keep failing
    • 📩Can I change the sender address for emails sent by the app Big Digital Download?
    • How to edit/change the text/copy in the emails that are sent out to the customers?
    • 🌏How to make this app works with multilanguage?
    • 🐢My customers say the download speed is slow
    • 🎨Can I change the design of the email?
    • 🧩Can we send unique files
    • ➿how can I resend the digital download link to the customer?
    • 📒Can I collect my user emails and send them a free PDF?
    • 🧳Is there a way to maybe use own storage and connect it with this app?
    • How to Add PDF to Shopify Product Page? (No App Required)
  • miscellaneous
    • ⚠️Why is Outlook warning of a possible malicious link?
    • 🖇️How to test the app using a draft order
    • 💸Do you take commission for my sales?
    • 🍯Can I use this app for free?
    • 📚Can I attach multiple files to a product?
    • 🛡️How does auto fulfill works?
    • 🐘Can I upload some big files (150GB for instance)?
    • ✖️If I uninstall the app, will all my assets be deleted?
    • 😶If I downgrade from PREMIUM to FREE, and I have more than 1GB of storage, will I lose everything?
    • 🙅‍♂️Can the customer still download assets after an order is cancelled/refunded?
    • 🥷How does the fraud protection work?
    • 🎟️LICENSE KEY • How can I be sure a license key won't be used twice?
    • 🎟️LICENSE KEY • What are tags?
    • 🎟️LICENSE KEY • How to generate a license key automatically for a digital product?
    • 🎟️License key • What if a customer purchases a license key that is not in stock anymore?
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  1. miscellaneous

Can I use this app for free?

Yes! We offer a free plan with some features, try us out and upgrade if you want more features.

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