> For the complete documentation index, see [llms.txt](https://penida.gitbook.io/big-digital-download/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://penida.gitbook.io/big-digital-download/most-asked-questions.md). # MOST ASKED QUESTIONS - [How to create my first Standard digital product?](https://penida.gitbook.io/big-digital-download/most-asked-questions/how-to-create-my-first-standard-digital-product.md): quick tutorial - [Which Digital Product Type Should I Use? A Quick Guide for New Sellers](https://penida.gitbook.io/big-digital-download/most-asked-questions/which-digital-product-type-should-i-use-a-quick-guide-for-new-sellers.md) - [How to create a Custom Digital Product](https://penida.gitbook.io/big-digital-download/most-asked-questions/how-to-create-a-custom-digital-product.md) - [How to create a Scheduled Digital Product?](https://penida.gitbook.io/big-digital-download/most-asked-questions/how-to-create-a-scheduled-digital-product.md) - [How to prevent the sharing of digital files?](https://penida.gitbook.io/big-digital-download/most-asked-questions/how-to-prevent-the-sharing-of-digital-files.md) - [How to configure and sell license keys?](https://penida.gitbook.io/big-digital-download/most-asked-questions/how-to-configure-and-sell-license-keys.md) - [How to add a download button in the thank you page](https://penida.gitbook.io/big-digital-download/most-asked-questions/how-to-add-a-download-button-in-the-thank-you-page.md) - [How to add a download button in customer accounts page](https://penida.gitbook.io/big-digital-download/most-asked-questions/how-to-add-a-download-button-in-customer-accounts-page.md) - [How to test if my digital products are correctly set up?](https://penida.gitbook.io/big-digital-download/most-asked-questions/how-to-test-if-my-digital-products-are-correctly-set-up.md) - [How Bandwidth Works in BIG Digital Download](https://penida.gitbook.io/big-digital-download/most-asked-questions/how-bandwidth-works-in-big-digital-download.md) - [Connect Big Digital Downloads to CRM, ERP or App (Public API/Webhooks)](https://penida.gitbook.io/big-digital-download/most-asked-questions/connect-big-digital-downloads-to-crm-erp-or-app-public-api-webhooks.md) - [How to allow preorders for a digital product?](https://penida.gitbook.io/big-digital-download/most-asked-questions/how-to-allow-preorders-for-a-digital-product.md) - [How to disable the shipping for free products?](https://penida.gitbook.io/big-digital-download/most-asked-questions/how-to-disable-the-shipping-for-free-products.md) - [How to hide the price on the product page?](https://penida.gitbook.io/big-digital-download/most-asked-questions/how-to-hide-the-price-on-the-product-page.md) - [How to hide the quantity on the product page?](https://penida.gitbook.io/big-digital-download/most-asked-questions/how-to-hide-the-quantity-on-the-product-page.md) - [Why Customers have an issue while downloading the files?](https://penida.gitbook.io/big-digital-download/most-asked-questions/why-customers-have-an-issue-while-downloading-the-files.md) - [My customers see an error message "maximum limit reached" how do I get rid of it?](https://penida.gitbook.io/big-digital-download/most-asked-questions/my-customers-see-an-error-message-maximum-limit-reached-how-do-i-get-rid-of-it.md) - [Prevent Download Issues: VPN Compatibility with Big Digital Download](https://penida.gitbook.io/big-digital-download/most-asked-questions/prevent-download-issues-vpn-compatibility-with-big-digital-download.md) - [How to zip files so people can download everything at once?](https://penida.gitbook.io/big-digital-download/most-asked-questions/how-to-zip-files-so-people-can-download-everything-at-once.md) - [How to Automatically Fulfill Orders for Digital Products](https://penida.gitbook.io/big-digital-download/most-asked-questions/how-to-automatically-fulfill-orders-for-digital-products.md) - [How to Apply a Delay Before Digital Product Fulfillment](https://penida.gitbook.io/big-digital-download/most-asked-questions/how-to-automatically-fulfill-orders-for-digital-products/how-to-apply-a-delay-before-digital-product-fulfillment.md) - [How to Edit Download Limits in Bulk for Digital Products](https://penida.gitbook.io/big-digital-download/most-asked-questions/how-to-edit-download-limits-in-bulk-for-digital-products.md) - [Customer don't receive their files through email, why?](https://penida.gitbook.io/big-digital-download/most-asked-questions/customer-dont-receive-their-files-through-email-why.md) - [How to Migrate from Another App to Big Digital Download](https://penida.gitbook.io/big-digital-download/most-asked-questions/how-to-migrate-from-another-app-to-big-digital-download.md) - [Can we bulk add files?](https://penida.gitbook.io/big-digital-download/most-asked-questions/how-to-migrate-from-another-app-to-big-digital-download/can-we-bulk-add-files.md) - [Can we import digital products from another app such as filemonk or Digital Download by Shopify?](https://penida.gitbook.io/big-digital-download/most-asked-questions/how-to-migrate-from-another-app-to-big-digital-download/can-we-import-digital-products-from-another-app-such-as-filemonk-or-digital-download-by-shopify.md) - [How to Import Shopify Past Orders into Big Digital Download from Another App](https://penida.gitbook.io/big-digital-download/most-asked-questions/how-to-migrate-from-another-app-to-big-digital-download/how-to-import-shopify-past-orders-into-big-digital-download-from-another-app.md) - [Can we bulk add products?](https://penida.gitbook.io/big-digital-download/most-asked-questions/can-we-bulk-add-products.md) - [Can we bulk add files?](https://penida.gitbook.io/big-digital-download/most-asked-questions/can-we-bulk-add-files.md) - [Why customers can't download their files right after they bought it?](https://penida.gitbook.io/big-digital-download/most-asked-questions/why-customers-cant-download-their-files-right-after-they-bought-it.md) - [There's no page to download the files after a purchase](https://penida.gitbook.io/big-digital-download/most-asked-questions/theres-no-page-to-download-the-files-after-a-purchase.md) - [How can I use files already uploaded to Big Digital Download app for other digital products?](https://penida.gitbook.io/big-digital-download/most-asked-questions/how-can-i-use-files-already-uploaded-to-big-digital-download-app-for-other-digital-products.md) - [Can I add a hyperlink to the email sent to my customers?](https://penida.gitbook.io/big-digital-download/most-asked-questions/can-i-add-a-hyperlink-to-the-email-sent-to-my-customers.md) - [Why my shopify order shows in "hold"?](https://penida.gitbook.io/big-digital-download/most-asked-questions/why-my-shopify-order-shows-in-hold.md) - [How to add a download button to my products?](https://penida.gitbook.io/big-digital-download/most-asked-questions/how-to-add-a-download-button-to-my-products.md) - [Can Big Digital Download app stamp my PDF?](https://penida.gitbook.io/big-digital-download/most-asked-questions/can-big-digital-download-app-stamp-my-pdf.md) - [My uploads keep failing](https://penida.gitbook.io/big-digital-download/most-asked-questions/my-uploads-keep-failing.md) - [Can I change the sender address for emails sent by the app Big Digital Download?](https://penida.gitbook.io/big-digital-download/most-asked-questions/can-i-change-the-sender-address-for-emails-sent-by-the-app-big-digital-download.md) - [Why File Downloads from Big Digital Download May Not Work in Spain (Cloudflare Issue)](https://penida.gitbook.io/big-digital-download/most-asked-questions/why-file-downloads-from-big-digital-download-may-not-work-in-spain-cloudflare-issue.md) - [Why File Downloads from Big Digital Download May Not Work in Turkye (Backblaze Issue)](https://penida.gitbook.io/big-digital-download/most-asked-questions/why-file-downloads-from-big-digital-download-may-not-work-in-turkye-backblaze-issue.md) - [How to edit/change the text/copy in the emails that are sent out to the customers?](https://penida.gitbook.io/big-digital-download/most-asked-questions/how-to-edit-change-the-text-copy-in-the-emails-that-are-sent-out-to-the-customers.md) - [How to change and/or translate the text in the email?](https://penida.gitbook.io/big-digital-download/most-asked-questions/how-to-change-and-or-translate-the-text-in-the-email.md) - [How to make this app works with multilanguage?](https://penida.gitbook.io/big-digital-download/most-asked-questions/how-to-make-this-app-works-with-multilanguage.md) - [My customers say the download speed is slow](https://penida.gitbook.io/big-digital-download/most-asked-questions/my-customers-say-the-download-speed-is-slow.md) - [Can I change the design of the email?](https://penida.gitbook.io/big-digital-download/most-asked-questions/can-i-change-the-design-of-the-email.md) - [how can I resend the digital download link to the customer?](https://penida.gitbook.io/big-digital-download/most-asked-questions/how-can-i-resend-the-digital-download-link-to-the-customer.md) - [Can I collect my user emails and send them a free PDF?](https://penida.gitbook.io/big-digital-download/most-asked-questions/can-i-collect-my-user-emails-and-send-them-a-free-pdf.md) - [Is there a way to maybe use own storage and connect it with this app?](https://penida.gitbook.io/big-digital-download/most-asked-questions/is-there-a-way-to-maybe-use-own-storage-and-connect-it-with-this-app.md) - [How to Add PDF to Shopify Product Page? (No App Required)](https://penida.gitbook.io/big-digital-download/most-asked-questions/how-to-add-pdf-to-shopify-product-page-no-app-required.md) - [How to Find Your Shopify Product and Variant IDs for Bulk Digital Product Creation](https://penida.gitbook.io/big-digital-download/most-asked-questions/how-to-find-your-shopify-product-and-variant-ids-for-bulk-digital-product-creation.md) --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://penida.gitbook.io/big-digital-download/most-asked-questions.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.