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BIG Digital Download
  • Welcome <3
    • 😇Welcome to Big Digital Download
  • MOST ASKED QUESTIONS
    • 🚀How to create my first digital product?
    • ❌How to prevent the sharing of digital files?
    • 🔑How to configure and sell license keys?
    • ⚡How to add a download button in the thank you page
    • ⚡How to add a download button in customer accounts page
    • 👷How to test if my digital products are correctly set up?
    • 🚚How to disable the shipping for free products?
    • 👁️How to hide the price on the product page?
    • 👁️How to hide the quantity on the product page?
    • 📂Why Customers have an issue while downloading the files?
    • 🎢My customers see an error message "maximum limit reached" how do I get rid of it?
    • 👨‍💻Prevent Download Issues: VPN Compatibility with Big Digital Download
    • 🗃️How to zip files so people can download everything at once?
    • 📬Customer don't receive their files through email, why?
    • 🍎How to Migrate from Another App to Big Digital Download
      • 🍇Can we bulk add files?
      • 🟢Can we import digital products from another app such as filemonk or Digital Download by Shopify?
      • How to Import Shopify Past Orders into Big Digital Download from Another App
    • 🍇Can we bulk add products?
    • 🍇Can we bulk add files?
    • 😡Why customers can't download their files right after they bought it?
    • 😡There's no page to download the files after a purchase
    • 💆‍♂️How can I use files already uploaded to Big Digital Download app for other digital products?
    • 🔗Can I add a hyperlink to the email sent to my customers?
    • 🛑Why my shopify order shows in "hold"?
    • 🔖Can Big Digital Download app stamp my PDF?
    • ❌My uploads keep failing
    • 📩Can I change the sender address for emails sent by the app Big Digital Download?
    • 🇪🇸Why File Downloads from Big Digital Download May Not Work in Spain (Cloudflare Issue)
    • How to edit/change the text/copy in the emails that are sent out to the customers?
    • 🌏How to make this app works with multilanguage?
    • 🐢My customers say the download speed is slow
    • 🎨Can I change the design of the email?
    • 🧩Can we send unique files
    • ➿how can I resend the digital download link to the customer?
    • 📒Can I collect my user emails and send them a free PDF?
    • 🧳Is there a way to maybe use own storage and connect it with this app?
    • How to Add PDF to Shopify Product Page? (No App Required)
    • 💡How to Find Your Shopify Product and Variant IDs for Bulk Digital Product Creation
  • How to Offer Multiple Versions of a Digital Product ?
  • miscellaneous
    • ⚠️Why is Outlook warning of a possible malicious link?
    • 🖇️How to test the app using a draft order
    • 💸Do you take commission for my sales?
    • 🍯Can I use this app for free?
    • 📚Can I attach multiple files to a product?
    • 🛡️How does auto fulfill works?
    • 🐘Can I upload some big files (150GB for instance)?
    • ✖️If I uninstall the app, will all my assets be deleted?
    • 😶If I downgrade from PREMIUM to FREE, and I have more than 1GB of storage, will I lose everything?
    • 🙅‍♂️Can the customer still download assets after an order is cancelled/refunded?
    • 🥷How does the fraud protection work?
    • 🎟️LICENSE KEY • How can I be sure a license key won't be used twice?
    • 🎟️LICENSE KEY • What are tags?
    • 🎟️LICENSE KEY • How to generate a license key automatically for a digital product?
    • 🎟️License key • What if a customer purchases a license key that is not in stock anymore?
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  1. MOST ASKED QUESTIONS

How to add a download button in customer accounts page

PreviousHow to add a download button in the thank you pageNextHow to test if my digital products are correctly set up?

Last updated 3 months ago

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We understand the importance of making sure customers receive their digital download! This is why there are there methods to downloading after purchase.

These include:

  • Download Email

  • Thank you page

  • Order status page (Customer accounts page)

In this guide you will learn how to make sure the app is properly enabled in your Thank you page and Order status page (Customer accounts page).

99% of Shopify themes support the latest Customer accounts page. If your theme does not support it, we highly recommend updating to a more modern theme as this means it is uses the oldest Shopify code which is no good in todays time.

Steps to enable Big Digital Download in Thank you page and Customer accounts page

  1. Go into your theme editor by looking in your Shopify Admin dashboard and clicking on Online store on the left hand side.

  2. Click on Themes.

  3. Click on Customize.

  1. Now that your in the theme editor click on the middle top tab and select in Checkout and customer accounts.

  1. Look at the left tab and click on the Apps section which would be the last tab.

  2. Click on the + sign next to Big Digital Download.

  3. Click on Thank you page.

  1. Go back to the Apps tab again, Click on the + sign and this time click on Order status.

  1. Click save before leaving the theme editor

Now your customers will be able to download the digital product at the thank you page (after checkout) and in the Order status page (customer accounts page and then click on the specific order)

Thank You Page

Order Status Page

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