# How to create a Custom Digital Product

Some digital products are made just for your customer – like a custom logo, a unique piece of art, or a tailor-made song. If that’s what you sell, then this guide is for you!

This step-by-step guide will show you how to create a **Custom Digital Product** using Big Digital Download, and how to send the files once they’re ready.

> For example, let’s say I’m a designer and I want to sell **custom pet portraits**. Every order is different, so I don’t have a file ready when the customer purchases. With this feature, I can send it later when it's done ✅

***

#### 🛠️ Steps to create your Custom Digital Product

Let’s get started!

1. In your **Shopify admin dashboard**, look at the left panel and click on **Apps**.
2. Click on **Big Digital Download**.
3. Go to **Digital Products**.
4. Click on **Create Digital Product**.

📌 Now choose the **Custom Digital Product** option.

<figure><img src="/files/QA8RZepaIsNg2mw5DHCw" alt=""><figcaption></figcaption></figure>

This type of product doesn’t need a file upfront – you’ll upload it later once it's ready for the customer.

***

#### 🔗 Link your Shopify product

This step is required.

1. Under **Product name**, click **Select a product** and choose the Shopify product that represents this custom order.

✅ Once selected, the **product name** will automatically match the name of your Shopify product.

💬 Add a file-ready notice (optional)

Under **Files not ready notice**, you can write a message to your customers to let them know their files will arrive soon.\
For example:

> *“We’ll deliver your custom artwork in a few days. Keep an eye on your inbox!”*

This message will appear:

* At **Thank you page**
* In the **confirmation email**

📩 It's a great way to set clear expectations with your customers!

<figure><img src="/files/mO8h1LUAvM1HVegJPDpt" alt=""><figcaption></figcaption></figure>

***

#### 📤 Send the final files when they’re ready

Once your custom file is ready, follow these steps to deliver it to the customer:

1. Go to the **Orders** section inside the Big Digital Download app.
2. Find the order and click on **Associate files to order**.
3. Upload the final file(s) for that specific order.
4. ✅ Check the box **"Send the updated order to the customer"**.
5. Click on **Update order files**.

<figure><img src="/files/eo8ztxwUZsWlT1TBRF9w" alt=""><figcaption></figcaption></figure>

🎉 That’s it! The customer will receive an email with their custom digital file, ready to download.

Once someone places an order for this digital product it will show up in Apps > Big Digital Downlaod > Orders.

In there you will want to click **associate files to order on the order you need to assign a file to.**


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