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BIG Digital Download
  • Welcome <3
    • πŸ˜‡Welcome to Big Digital Download
  • MOST ASKED QUESTIONS
    • πŸš€How to create my first digital product?
    • ❌How to prevent the sharing of digital files?
    • πŸ”‘How to configure and sell license keys?
    • ⚑How to add a download button in the thank you page
    • ⚑How to add a download button in customer accounts page
    • πŸ‘·How to test if my digital products are correctly set up?
    • 🚚How to disable the shipping for free products?
    • πŸ‘οΈHow to hide the price on the product page?
    • πŸ‘οΈHow to hide the quantity on the product page?
    • πŸ“‚Why Customers have an issue while downloading the files?
    • 🎒My customers see an error message "maximum limit reached" how do I get rid of it?
    • πŸ‘¨β€πŸ’»Prevent Download Issues: VPN Compatibility with Big Digital Download
    • πŸ—ƒοΈHow to zip files so people can download everything at once?
    • πŸ“¬Customer don't receive their files through email, why?
    • 🍎How to Migrate from Another App to Big Digital Download
      • πŸ‡Can we bulk add files?
      • 🟒Can we import digital products from another app such as filemonk or Digital Download by Shopify?
      • How to Import Shopify Past Orders into Big Digital Download from Another App
    • πŸ‡Can we bulk add products?
    • πŸ‡Can we bulk add files?
    • 😑Why customers can't download their files right after they bought it?
    • 😑There's no page to download the files after a purchase
    • πŸ’†β€β™‚οΈHow can I use files already uploaded to Big Digital Download app for other digital products?
    • πŸ”—Can I add a hyperlink to the email sent to my customers?
    • πŸ›‘Why my shopify order shows in "hold"?
    • πŸ”–Can Big Digital Download app stamp my PDF?
    • ❌My uploads keep failing
    • πŸ“©Can I change the sender address for emails sent by the app Big Digital Download?
    • πŸ‡ͺπŸ‡ΈWhy File Downloads from Big Digital Download May Not Work in Spain (Cloudflare Issue)
    • How to edit/change the text/copy in the emails that are sent out to the customers?
    • 🌏How to make this app works with multilanguage?
    • 🐒My customers say the download speed is slow
    • 🎨Can I change the design of the email?
    • 🧩Can we send unique files
    • ➿how can I resend the digital download link to the customer?
    • πŸ“’Can I collect my user emails and send them a free PDF?
    • 🧳Is there a way to maybe use own storage and connect it with this app?
    • How to Add PDF to Shopify Product Page? (No App Required)
    • πŸ’‘How to Find Your Shopify Product and Variant IDs for Bulk Digital Product Creation
  • miscellaneous
    • ⚠️Why is Outlook warning of a possible malicious link?
    • πŸ–‡οΈHow to test the app using a draft order
    • πŸ’ΈDo you take commission for my sales?
    • 🍯Can I use this app for free?
    • πŸ“šCan I attach multiple files to a product?
    • πŸ›‘οΈHow does auto fulfill works?
    • 🐘Can I upload some big files (150GB for instance)?
    • βœ–οΈIf I uninstall the app, will all my assets be deleted?
    • 😢If I downgrade from PREMIUM to FREE, and I have more than 1GB of storage, will I lose everything?
    • πŸ™…β€β™‚οΈCan the customer still download assets after an order is cancelled/refunded?
    • πŸ₯·How does the fraud protection work?
    • 🎟️LICENSE KEY β€’ How can I be sure a license key won't be used twice?
    • 🎟️LICENSE KEY β€’ What are tags?
    • 🎟️LICENSE KEY β€’ How to generate a license key automatically for a digital product?
    • 🎟️License key β€’ What if a customer purchases a license key that is not in stock anymore?
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  1. MOST ASKED QUESTIONS

How to Migrate from Another App to Big Digital Download

PreviousCustomer don't receive their files through email, why?NextCan we bulk add files?

Last updated 4 days ago

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These features are available starting from the Pro plan and above. Make sure your current plan supports migration tools before getting started.

Switching Apps Doesn’t Have to Be Complicated

We know how overwhelming it can be to change platforms, especially when your store depends on smooth and reliable digital product delivery. That’s why Big Digital Download is built to make your migration process as simple and efficient as possible.

With our powerful tools and streamlined workflow, moving from other apps like Filemonk or Digital Downloads by Shopify is easier than ever. Once you're on our Pro plan or higher, you can access all the features designed to speed up and simplify your transition:

Bulk File Upload: Upload all your digital files at once directly into your account.

Bulk Create Digital Products: Use your existing Shopify products and link them with digital content in just a few steps.

Import Past Orders: Seamlessly bring in order history from your previous app so all your customer downloads remain accessible.

Let Big Digital Download handle the hard part so you can focus on growing your store.

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πŸ‡Can we bulk add files?
🟒Can we import digital products from another app such as filemonk or Digital Download by Shopify?
How to Import Shopify Past Orders into Big Digital Download from Another App