# Why File Downloads from Big Digital Download May Not Work in Spain (Cloudflare Issue)

###

<figure><img src="/files/n41hwf0ynVnzjECIcFuI" alt="" width="309"><figcaption></figcaption></figure>

### Ongoing Download Problems in Spain

If you or your customers are based in Spain and are experiencing issues downloading digital products via **Big Digital Download**, this is likely due to a **government-level block on Cloudflare servers**.

This restriction is impacting a large number of websites that rely on Cloudflare's infrastructure — including our app. When attempting to download a file, you may even see a message explaining that the **Liga (LaLiga)** has triggered this access limitation.

#### How to Resolve It (For Now)

* **Try a VPN**: Use a VPN set to a country outside of Spain to bypass the restriction.
* **Switch Networks**: A mobile data connection may work better than standard Wi-Fi connections affected by the block.
* **Stay Updated**: We’re actively monitoring the situation and will update you if any changes occur or if a long-term solution becomes available.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://penida.gitbook.io/big-digital-download/most-asked-questions/why-file-downloads-from-big-digital-download-may-not-work-in-spain-cloudflare-issue.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.