# I uninstalled the app can i restore my data

Uninstalling Cowlendar has real consequences that most store owners do not realize until after they click the button. If you have already done it, or you are thinking about doing it as a "quick fix," please read this first.

## What Happens the Moment You Uninstall Cowlendar

The second the app is removed in Shopify, several things happen automatically, and most of them cannot be reversed:

* **Your Cowlendar subscription is canceled immediately.** Shopify ties every app subscription to the install status of the app. We cannot stop or prevent this, it is built into Shopify's billing system.
* **The booking widget disappears from every product page.** Customers visiting a product that was previously bookable no longer see the calendar.
* **You lose access to the admin interface for existing bookings.** Appointments your customers already booked are still paid for on the Shopify order, but you can no longer view, reschedule, cancel, or contact customers through Cowlendar.
* **Your integrations stop syncing.** Google Calendar, Zoom, Outlook, and any other connected tool lose their bridge to Cowlendar.
* **All your configuration is flagged for deletion.** Services, availabilities, team members, email templates, custom questions, and every setting you spent time building are all queued to be permanently removed.

## Is It Possible to Restore My Data?

Yes, but only within a very narrow window.

{% hint style="warning" %}
**You have 48 hours.** If you reinstall Cowlendar within 48 hours of uninstallation, your data is still on our servers and is restored automatically the moment you log back in. This includes your services, availabilities, team members, bookings history, and email templates.
{% endhint %}

After 48 hours, the data is permanently gone. There is no database snapshot, no backup we can pull, nothing. You would need to rebuild every service from scratch.

**This 48-hour window is not our choice.** It is a Shopify Partners policy requiring all apps to permanently delete customer data after uninstallation. We are legally required to comply. Learn more about [Shopify's privacy law compliance](https://shopify.dev/docs/apps/build/compliance/privacy-law-compliance#shop-redact).

## What About My Subscription?

If you had paid time remaining on your plan when you uninstalled, you may be eligible for a partial refund for the unused portion. Contact us through live chat or email and we will review your case.

{% hint style="info" %}
**Reinstalling does not reactivate the previous subscription.** When you log back in, you will need to select a plan again, and billing starts fresh from that moment.
{% endhint %}

## Please Do Not Uninstall as a Troubleshooting Step

This is the part we really want you to read.

A lot of store owners uninstall Cowlendar because something is not working the way they expect, thinking a fresh install will fix it. **It almost never does.** What it does instead is create a much bigger problem: lost data, billing complications, and a stressful 48-hour recovery window if you even notice in time.

If your calendar is not showing, a booking failed, emails are not sending, or anything else feels wrong, **open the live chat inside the app**. We will look at your specific setup and fix the actual issue. Uninstalling is rarely the answer and frequently makes things worse.

## Best Practices

**If you just want to stop being charged, cancel your plan instead of uninstalling.** Canceling keeps all your data intact, stops the billing, and avoids the 48-hour data deletion window entirely. You can reactivate any time without losing anything.

**Do not uninstall when switching themes.** Cowlendar works across themes. Changing themes does not require reinstalling the app, and doing so will only cost you your setup.

**Reach out before taking drastic action.** If you are frustrated with something, talk to us first. We would much rather fix the problem than lose you to a preventable uninstall.


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