💥Why am i still being charged after canceling the plan

You canceled your Cowlendar plan but Shopify still charged you. This is not a mistake and it is not something we did on purpose. It is how Shopify app billing works for every app on the Shopify App Store. Here is exactly what happens and what to expect.

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What Happens the Moment You Cancel

When you cancel your Cowlendar plan, the following happens immediately:

• Your booking widget is disabled from the storefront. Customers visiting your product pages no longer see the calendar.

• Your services, availabilities, team members, bookings history, and all settings are preserved. Nothing is deleted.

• You still have access to the Cowlendar admin. You can view your configuration and reactivate at any time.

So the app stops being active, and stops generating new bookings, from that moment on. But Shopify may still bill you for the cycle that was already in progress before you canceled.

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Why Shopify Charges Me After I Canceled

All Shopify app subscriptions are billed through Shopify's billing system, not by us directly. This matters because the billing rules are Shopify's, not ours. We cannot override them.

Shopify bills apps in 30-day recurring cycles. When you cancel mid-cycle, Shopify does not automatically issue a prorated refund for the unused days. The invoice for the current cycle is still processed.

Concrete example:

• Your billing cycle started on April 1.

• You canceled on April 15.

• Shopify still bills you for the full April 1 - 30 period.

• The cancellation takes effect for the next cycle (so there is no May charge).

This is how every Shopify app works. It is not specific to Cowlendar. The charge you see after canceling is Shopify closing out the cycle that was already in progress when you canceled.

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Is This a New Charge?

No. If you canceled mid-cycle and you see a charge, it is the billing cycle that was already in progress, not a new subscription. Once that final invoice is processed, you will not see another Cowlendar charge.

If you keep seeing charges after that, reach out to us right away with your order number so we can verify what is happening.

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Canceled Right After a New Cycle Started?

If you canceled within the first few days of a brand-new billing cycle, you may be eligible for a refund for the unused portion. Contact us through live chat or email and we will review your case.

When you reach out, keep the cancellation date and the billing cycle start date handy. It helps us review and resolve it faster.

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How to Avoid This in the Future

Cancel right after a cycle charges, not right before. If you know you want to stop using Cowlendar, canceling just after a charge means you get the full 30 days you already paid for. Canceling one day before renewal does not save you anything, because Shopify has not charged yet for the next cycle, so there is nothing to "stop".

Uninstalling has the same billing effect as canceling. If you uninstall Cowlendar to stop being charged, Shopify still processes the in-progress cycle. And uninstalling comes with data loss risks that canceling does not. See Can I Restore My Services and Bookings? for why uninstalling is almost always a worse choice.

Reach out before canceling if something is broken. A lot of cancellations come from a fixable issue we never got the chance to look at. Open the live chat and tell us what is going wrong, we would much rather resolve it than lose you.