> For the complete documentation index, see [llms.txt](https://penida.gitbook.io/cowlendar-help/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://penida.gitbook.io/cowlendar-help/why-am-i-getting-orders-without-booking-information.md).

# Why Am I Getting Orders Without Booking Information?

### Understanding Orders Without Booking Details

Some merchants have reported receiving orders with no booking information, especially for free or low-cost products. These are often generated by bots that scan online stores for free items and place fake orders without completing the booking process. **The Shopify team is aware of this issue and is actively working on improving protections to minimize these kinds of bot activities**

### Do These Orders Affect My Cowlendar Bookings?

No. These fake orders **do not interfere** with your real Cowlendar bookings. Bots cannot bypass our booking flow, which includes:

* Selecting a specific time slot
* Filling out a booking form

Since bots don’t complete these actions, no actual booking is made, only a fake product order in Shopify.

### How to Prevent These Orders

To reduce fake orders, we recommend:

* **Setting a minimum order value** to prevent $0 checkouts
* **Using CAPTCHA** on checkout pages
* **Installing fraud detection apps** from the Shopify App Store
* **Requiring shipping fees**, as bots target free items with free shipping

By applying these strategies, you can avoid receiving fake orders and keep your booking flow clean and secure.