Why Am I Getting Orders Without Booking Information?

Understanding Orders Without Booking Details

Some merchants have reported receiving orders with no booking information, especially for free or low-cost products. These are often generated by bots that scan online stores for free items and place fake orders without completing the booking process. The Shopify team is aware of this issue and is actively working on improving protections to minimize these kinds of bot activities

Do These Orders Affect My Cowlendar Bookings?

No. These fake orders do not interfere with your real Cowlendar bookings. Bots cannot bypass our booking flow, which includes:

• Selecting a specific time slot

• Filling out a booking form

Since bots don’t complete these actions, no actual booking is made, only a fake product order in Shopify.

How to Prevent These Orders

To reduce fake orders, we recommend:

• Setting a minimum order value to prevent $0 checkouts

• Using CAPTCHA on checkout pages

• Installing fraud detection apps from the Shopify App Store

• Requiring shipping fees, as bots target free items with free shipping

By applying these strategies, you can avoid receiving fake orders and keep your booking flow clean and secure.