# Why Am I Getting Orders Without Booking Information? ### Understanding Orders Without Booking Details Some merchants have reported receiving orders with no booking information, especially for free or low-cost products. These are often generated by bots that scan online stores for free items and place fake orders without completing the booking process. **The Shopify team is aware of this issue and is actively working on improving protections to minimize these kinds of bot activities** ### Do These Orders Affect My Cowlendar Bookings? No. These fake orders **do not interfere** with your real Cowlendar bookings. Bots cannot bypass our booking flow, which includes: * Selecting a specific time slot * Filling out a booking form Since bots don’t complete these actions, no actual booking is made, only a fake product order in Shopify. ### How to Prevent These Orders To reduce fake orders, we recommend: * **Setting a minimum order value** to prevent $0 checkouts * **Using CAPTCHA** on checkout pages * **Installing fraud detection apps** from the Shopify App Store * **Requiring shipping fees**, as bots target free items with free shipping By applying these strategies, you can avoid receiving fake orders and keep your booking flow clean and secure. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://penida.gitbook.io/cowlendar-help/why-am-i-getting-orders-without-booking-information.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.