# Can I change the sender address for emails sent by the app Big Digital Download?

**This is a Premium feature of Big Digital Download.** You need to upgrade your plan to Plus or higher if you want to use this feature.

Once you are on the Plus plan on higher you'll be able to add your own custom email address. 

{% hint style="warning" %}
⚠️ Please note the app does not allow to add a public domain ( @yahoo.com @gmail.com etc.) since you don't "own them". Another company does. You need to use a domain you own.
{% endhint %}

### Steps to add your own custom email address to Big Digital Download:

1. In your Shopify admin dashboard look at the left hand panel and click on **Apps.**
2. Click on **Big Digital Download.**
3. Click on **Settings.**
4. Click on **General Settings.**

<figure><img src="https://505444084-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F6E2RYbkHaFzNulwI9D72%2Fuploads%2FnfZ3mDFpt4q7nKtkXpfl%2FDD%20-%20Digital%20Product%20-%20Settings%20(2).png?alt=media&#x26;token=593705b5-c81b-4307-9560-a7264c94274a" alt=""><figcaption></figcaption></figure>

5. Scroll down and find the section for **custom sender.**

<figure><img src="https://505444084-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F6E2RYbkHaFzNulwI9D72%2Fuploads%2FFQd3ZTHXfkSgrBxnSxRQ%2FScreenShot%20Tool%20-20250218205935%20(1).png?alt=media&#x26;token=0e6e91fb-7da6-4254-89c7-3f579b6b6e63" alt=""><figcaption></figcaption></figure>

6. Put in your custom email address and click on **Use this e-email address.**
7. Select **EASY mode.**

<figure><img src="https://505444084-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F6E2RYbkHaFzNulwI9D72%2Fuploads%2F2jwhMPSzBGEu1xrHK0LA%2FScreenShot%20Tool%20-20250218210531.png?alt=media&#x26;token=0478e96f-b379-45a3-aeb6-7118f6397fd0" alt=""><figcaption></figcaption></figure>

{% hint style="warning" %}
TRY EASY MODE FIRST! Please only try manual verification if in the rare case easy mode does not verify your domain properly.
{% endhint %}

8. Check your custom email inbox for an email from postmark mentioning "signature".

<figure><img src="https://505444084-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F6E2RYbkHaFzNulwI9D72%2Fuploads%2FGmKfbcOZdijGRzVpCM1i%2Fimage.png?alt=media&#x26;token=0db5323d-adf9-4350-8bca-986751e401b6" alt=""><figcaption></figcaption></figure>

9. Click on **Confirm Sender signature.**

{% hint style="warning" %}
Please allow up to 15 minutes to receive the email about confirming the signature and if you are still not receiving it make sure your domain is not blocking or filtering messages. Just come by chat if things are not working :smile:
{% endhint %}