My uploads keep failing

It could be because of several things : VPN issue, network issue, file issue.

VPN : If your upload If you're using a VPN, proxy, or have a browser extension that blocks uploads, you might encounter this problem. We suggest you momentarily turn off any VPN or proxy, or attempt the upload using a different browser.

Network issue : if you're trying to upload through Wi-fi, can you try to upload using Ethernet and/or 4G/5G for instance?

File issue : some format are not accepted by the app. For instance ".exe" are not supported as they could be a vessel for virus. More globally, if anything seems fishy, we will block the upload in order not to impact our app.

If the problem persists after you've checked all of that (disabling VPN, changing network, trying to upload other file formats), feel free to reach out to us through the support chat, which you can find at the bottom right of this page.

Last updated