# Can I change the design of the email? {% hint style="info" %} Unfortunately, no but you can add some css/html to the email body text found in Apps > Big Digital Download > Settings > Translations {% endhint %} Why it is not more customizable than that? We prioritize ensuring that our communications reach you promptly and securely. While we understand the appeal of personalized email designs, our decision to standardize our email layout was a deliberate one. By maintaining a consistent design, we uphold our domain's reputation, drastically reduce the risk of our emails being flagged as spam, and ensure the highest deliverability rates. Our primary aim is to guarantee that our communications are both reliable and trustworthy, ensuring that you always receive the information you need without any hindrance --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://penida.gitbook.io/big-digital-download/most-asked-questions/can-i-change-the-design-of-the-email.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.