😡Why customers can't download their files right after they bought it?

First thing first, your customers should receive the digital product through email no matter what. If this is the case, it means the app is working as it should.

Now let's see how your customers can download the files right after they've purchased without having to wait for the email.

First, make sure you've added the app block both on the thank you page AND the status page.

Here is a guide on how to do it

Once you've added it on the thank you page, add it for the Status page too