# My customers see an error message "maximum limit reached" how do I get rid of it?

{% hint style="info" %}
This error means that the limit your set per order was reached. Please consider upping the limit to 3 or more for the smoothest experience.
{% endhint %}

As soon as someone click on "download" it will count as 1 and people trying to download the file again will not be able to do so, even if the first download has failed.

So either setup a generous limit of 5 for instance or no limit at all, which is usually what works best if your customers are not tech-friendly.

Please note that changing the limit will not change it for past customers, it will only change the limit for new purchases.

Past customers will need to order again from  you if they want to have the digital product with the new product.

<figure><img src="https://505444084-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F6E2RYbkHaFzNulwI9D72%2Fuploads%2FDo1lzAwL8QHZQVxAZYOG%2Fimage.png?alt=media&#x26;token=d3c85251-a73f-4eeb-8ca1-9a3d4d61d344" alt=""><figcaption></figcaption></figure>


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