# My customers say the download speed is slow

{% hint style="info" %}
Please review the questions below and come by live chat with the responses to figure out how to best address the issue at hand
{% endhint %}

1. Is the customer using a VPN?
2. Is it the case for all of your customers?
3. Where does your customer live (country/region)?
4. Have your customer tried using another router (another internet connection)?
5. Which device is being used?

Once we have all these data we'll try to understand what is causing the low speed.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://penida.gitbook.io/big-digital-download/most-asked-questions/my-customers-say-the-download-speed-is-slow.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.