> For the complete documentation index, see [llms.txt](https://penida.gitbook.io/big-digital-download/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://penida.gitbook.io/big-digital-download/most-asked-questions/my-customers-say-the-download-speed-is-slow.md).

# My customers say the download speed is slow

{% hint style="info" %}
Please review the questions below and come by live chat with the responses to figure out how to best address the issue at hand
{% endhint %}

1. Is the customer using a VPN?
2. Is it the case for all of your customers?
3. Where does your customer live (country/region)?
4. Have your customer tried using another router (another internet connection)?
5. Which device is being used?

Once we have all these data we'll try to understand what is causing the low speed.