# My customer has rescheduled a meeting despite it should not have been possible, why?

Most of the time, this happens because the customer has rescheduled using a Google link instead of using a Cowlendar link.

{% hint style="warning" %}
Recall that when a customer makes a booking they get the cowlendar email and the google invite notification (to add the event to there google calendar)
{% endhint %}

Any update made on Google by the customer won't be taken into account by Cowlendar.

Google does not communicate this with Cowlendar.

It is written in the event on Google Calendar not to use the google links to reschedule.

You need to trust the data from Cowlendar dashboard. This is the only place where everything is 100% accurate.

{% content-ref url="/pages/4WtVR1VPStdp0Mf3Yhvu" %}
[Broken mention](broken://pages/4WtVR1VPStdp0Mf3Yhvu)
{% endcontent-ref %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://penida.gitbook.io/cowlendar-help/my-customer-has-rescheduled-a-meeting-despite-it-should-not-have-been-possible-why.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.