"Help! I Can't See the Cowlendar Calendar!"
Last updated
Last updated
First off, do not worry! This happens sometimes, but thankfully we have got a checklist to help you troubleshoot the most common reasons behind this. Before reaching out to our support team, please take a moment to go through these steps as there is a 90% probability it is one of these issues below.
Double check that the Cowlendar app extension is active.
This means going into your theme editor and making sure Cowlendar is enabled like so
This is a common oversight, and enabling it could solve the problem.
Detailed steps on how to resolve this can be found in the guide below
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Make sure you are not trying to view Cowlendar in your theme editor
Cowlendar does not always show up there. Instead, try checking your product on your live website, where your customers would see it.
You can quickly get to the product page of your service by going to Apps > Cowlendar > My Services > Click View on the specific service
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Possible issue #3: Inventory Check
Take a quick look at your product's inventory and make sure you have stock
If not, you might need to add some inventory or uncheck the "track quantity" option on your product page.
How can I do that? Click here for a guide!
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Possible issue #4: Product Not Published
Is your product published on your Online Channel?
This is an easy step to miss, but it is super important for making sure everything works smoothly.
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Possible issue #5: Product Status
Check to make sure your product's status is set to active and not draft
It needs to be live (active) for Cowlendar to work its magic.
If you need help changing this, click here for instructions.
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Possible issue #6: Add to Cart Button Missing
Cowlendar needs an "Add to Cart" button to function correctly.
If your store needs this added, here is a guide on how to add it.
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Possible issue #7: Product Edits After Setup
Did you make any changes to your product after you set up your service?
Things like tweaking the product name, adding a new variant, or adjusting the price?
No worries if you did – it is an easy fix!
Here is what you need to do:
Head over to "My Services."
Find the service that's being stubborn and not showing the "BOOK NOW" button, and hit "Edit."
Make sure all the product variants are selected correctly. Got them? Great, now hit "Save."
Here is some behind-the-scenes info on what is happening: When you change a product variant, Shopify changes its ID. Our app, however, is still looking for the old ID, and that is why it gets confused and does not show the "BOOK NOW" button.
However, don't you worry! By reselecting the variants and saving, you help our app catch up and link the proper variant ID to the "BOOK NOW" button. Moreover, just like that, you are back in business!
Thanks for hanging in there and fixing this up. You are awesome! 😊
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Possible issue #8: Looking in the App Section of Theme Editor
If you are in the app section of the theme editor looking for Cowlendar, you will not find it there. Do not worry; this is normal! Once everything is set up correctly, Cowlendar will automatically change your "Add to Cart" button to a "Book Now" button.
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Still Stuck?
If you have gone through all these steps and things still are not working, please contact us through the live chat ASAP. We are here to help, and we want to get this sorted out for you quickly! 😊
We hope this checklist helps you get back on track and makes your Cowlendar experience smoother. Thanks for choosing Cowlendar!
