🆘"Help! I Can't See the Cowlendar Calendar!"

If you’re having trouble seeing Cowlendar on your store, don’t worry—this doc can help. Before contacting support, please review the following checklist. 90% of the time, the issue can be resolved by going through these steps.

Possible issue #1: Confirm the Cowlendar App Extension is Enabled (Most Common Issue)

• Why it matters: If the extension isn’t active in your theme editor, Cowlendar won’t appear.

• How to fix:

  1. Open your theme editor.

  2. Make sure the Cowlendar extension is toggled ON (enabled).

  3. Save your changes.

Detailed steps on how to resolve this can be found in the guide below

2️⃣Enable Cowlendar on your theme [MANDATORY]

Possible issue #2: Avoid Checking for Book Now in the Theme Editor

• Why it matters: Cowlendar doesn’t always display within the theme editor view.

• How to fix:

  1. Visit your live product page (the same page your customers see).

  2. To jump straight to the product page, go to Apps > Cowlendar > My Services and click View on the specific service.

Possible issue #3: Check Product Inventory

• Why it matters: If your product is out of stock or has quantity tracking on with no inventory, Cowlendar might be hidden.

• How to fix:

  1. Check if your product has any stock available.

  2. If needed, add inventory or turn off “Track quantity.”

  3. Save your changes.

🛍️Make sure to have some inventory

Possible issue #4: Confirm Your Product is Published

• Why it matters: Products must be published to the Online Store channel for Cowlendar to display properly.

• How to fix:

  1. In your Shopify admin, ensure the product is available on the Online Store channel.

  2. Save your changes.

🛒Make sure your product is published in your Online Store

Possible issue #5: Verify Product Status is Active

• Why it matters: An inactive or draft product can’t display Cowlendar.

• How to fix:

  1. Check the product status (Draft vs. Active).

  2. Switch it to Active if it’s not already.

  3. Also make sure that it is published on your online store

🌎Make sure your product is not in a draft mode

Possible issue #6: Ensure “Add to Cart” Button is Present

• Why it matters: Cowlendar replaces the “Add to Cart” button with “Book Now,” so the button must exist for Cowlendar to work.

• How to fix:

  1. If you removed “Add to Cart,” re-add it to your product page.

✅Make sure you have an Add To Cart button on your product page

_________________

Possible issue #7: Reconnect Product Variants After Editing

• Why it matters: If you changed product variants (e.g., name, price, new variant), Shopify generates a new variant ID. Cowlendar may still look for the old ID and fail to display the booking button.

• How to fix:

  1. Go to Apps > Cowlendar > My Services.

  2. Click Edit on the affected service.

  3. Reselect all the correct product variants by clicking on Change.

  4. Save your changes.

Possible issue #8: Don’t apply the service list app block to your product page

• Why it matters: Recall that Cowlendar automatically changes “Add to Cart” to “Book Now” once set up on the product page of the service.

• How to fix:

  • Make sure you still have your Add to cart button on the product page

  • Remove the cowlendar app block you added into the product page (in your theme editor

  • If the button doesn’t appear live pleasd contact us after following the steps above

Still Stuck?

If none of these steps solve the issue, please reach out via live chat. Our support team is here to help and will get you up and running as fast as possible.😊

Thanks for using Cowlendar!

We appreciate you taking the time to troubleshoot. Following these steps should resolve most visibility issues and get your Cowlendar up and running. If not, let us know so we can help!

Bookmark or print out this checklist for quick reference in the future.