> For the complete documentation index, see [llms.txt](https://penida.gitbook.io/cowlendar-help/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://penida.gitbook.io/cowlendar-help/how-to.../confirm-or-decline-new-bookings-manually.md).

# Confirm or Decline New Bookings Manually

Cowlendar allows you to manually approve or decline bookings for greater control over your availability. This is especially useful if you want to vet each booking before it's confirmed or if you manage limited or high-demand timeslots.

This feature is available with the **Elite Plan** and must be activated per service.

### How to Activate Manual Booking Confirmation:

1. Back in your Shopify admin dashboard look at the left panel and click on **Apps.**
2. Click on **Cowlendar.**
3. Click on **My Services.**
4. Click **Edit** on the specific service.

<figure><img src="/files/69ZDtNuEypr7awEDFVOp" alt=""><figcaption></figcaption></figure>

5. Click on the **Payment tab.**
6. Check the **Confirm/Decline a booking section**
7. Select the option: **Do not automatically accept new bookings**.

<figure><img src="/files/cx2WI7cZq2khZCC3yuwf" alt=""><figcaption></figcaption></figure>

8. Click **Save** at the top of the service page.

{% hint style="warning" %}
**Bookings not confirmed within 24 hours will be automatically declined**. Always check your Bookings tab daily to avoid missing them.
{% endhint %}

### How to Confirm or Decline a Booking

Once a booking has been made and placed on hold, you can manage it from the **Bookings** section:

1. Go to the **Cowlendar Dashboard**.
2. Click on the **Bookings** tab.
3. Look under **Upcoming Bookings**.
4. Find **Bookings** with the **alert** to confirm or decline
5. Click on each booking to either **Accept** or **Decline**.

<figure><img src="/files/ivQQqiIk4TNk4omofbz5" alt=""><figcaption></figcaption></figure>

{% hint style="danger" %}
If you use this feature, remember that your **booking limits per timeslot won’t apply automatically**. You must manage those limits manually by accepting only the desired number of bookings.
{% endhint %}

This feature gives you more control but also requires regular monitoring. It’s best used in cases where you want to evaluate bookings before approval, or when you work in high-touch or exclusive services.


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