How to Fix Availability Not Found Issues on Your Booking Calendar

If your service is showing "availability not found" or not displaying available time slots, this guide will help you troubleshoot the issue. We've prepared a comprehensive checklist covering all the settings you need to review. By following each section carefully, you’ll likely identify and resolve the issue quickly.

Some settings are only available in the Pro or Elite plans. If a specific section isn’t visible to you, make sure your current plan includes that feature.

Service-Specific Settings

To begin, go to:

1. Apps in your Shopify Admin.

2. Open the Cowlendar Dashboard.

3. Navigate to My Services.

4. Click the Edit button on the service you want to investigate.

Availability Settings

1. Click on your current availability setup.

2. Make sure the days of the week are correctly selected (they should appear with a green background).

3. Check that the time slots are consistent with the meeting duration. For example, a 10:00am–11:00am time slot will not show availability if the meeting duration is set to 120 minutes.

Break Time and Blocked Dates

1. Scroll down to the Break Time and Blocked Dates (Pro Plan Feature) options.

2. Ensure there are no active blocks that conflict with your availability settings.

Booking Limits

1. Go to the Advanced tab of the service.

2. Verify that the Booking limit per timeslot/day matches the maximum expected bookings.

3. This value must align with the Quantity on Service rule configured in general settings. For example, if you set a minimum of 2 bookings in the Quantity on Service rule, your booking limit per timeslot must be at least 2.

2. General Settings to Review

From the Cowlendar dashboard:

1. Go to Settings.

2. Go to the Quantity on Service section.

3. Ensure that the minimum and maximum quantity values make sense relative to the service’s booking limits.

Booking Limits (Pro Plan Feature)

1. Scroll to the Booking Limits section.

2. Make sure that Use daily bookings limit and Maximum bookings per timeslot settings are aligned with your service availability.

Remember: these limits apply across all services and could block availability for one service if another has bookings.

Blocked Times (Pro Plan Feature)

1. Continue down to the Blocked Times section.

2. Check if any global Break Times or Blocked Dates are configured.

These blocks apply to all services and may override individual service settings.

Additional Areas to Check

Booking Rules

In Settings > Advanced Settings > Booking Rules, confirm there are no rules that block the service you are trying to display.

A rule like "Block booking after reaching limit" may be interfering with availability

Existing Bookings

1. Go to the Bookings section.

2. Double-check for existing bookings that might already be using up the available time slots.

Team Availability (Elite Plan Feature)

1. Navigate to the Team section.

2. Click Edit on the relevant team member.

3. Make sure the Sync Google Calendar option is active only if you intend to block time slots based on Google Calendar events.

Timeslot availability is influenced by multiple layers of settings. Always double-check that all rules across services, global settings, and team members are in harmony.

If after going through this guide your issue persists, feel free to contact our support team. We’ll be happy to help you get everything working perfectly.