> For the complete documentation index, see [llms.txt](https://penida.gitbook.io/cowlendar-help/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://penida.gitbook.io/cowlendar-help/questions/when-a-customer-cancels-an-appointment-do-they-get-refunded.md).

# When a customer cancels an appointment, do they get refunded?

You can determine if a customer will get a refund by adjusting this in the Cowlendar global settings which is found in Apps > Cowlendar > Settings

<figure><img src="https://1413666222-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FB7xH6fep0zIUsqsS8lgV%2Fuploads%2FeVcbPtqI3vBk9PuyDXwU%2FScreenShot%20Tool%20-20250114001049.png?alt=media&amp;token=5d3bae1f-35a1-48ec-86da-0eca89ed73e5" alt=""><figcaption></figcaption></figure>