> For the complete documentation index, see [llms.txt](https://penida.gitbook.io/cowlendar-help/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://penida.gitbook.io/cowlendar-help/questions/when-a-customer-cancels-an-appointment-do-they-get-refunded.md).

# When a customer cancels an appointment, do they get refunded?

You can determine if a customer will get a refund by adjusting this in the Cowlendar global settings which is found in Apps > Cowlendar > Settings

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