> For the complete documentation index, see [llms.txt](https://penida.gitbook.io/cowlendar-help/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://penida.gitbook.io/cowlendar-help/how-to.../how-to-set-up-recurring-service-subscription-in-cowlendar/how-your-customers-manage-and-renew-subscriptions.md).

# How Your Customers Manage & Renew Subscriptions

{% hint style="danger" %}
**The page** [**bookings.cowlendar.com**](https://bookings.cowlendar.com) **and its branding are not customizable, cannot be hidden, and will always remain the same for all merchants using Cowlendar.**
{% endhint %}

Once a customer purchases a subscription in Cowlendar, they get access to a dedicated customer portal where they can manage their bookings and subscription independently.

***

### Accessing the Customer Portal

Customers can manage their subscription using the following link:

👉 [bookings.cowlendar.com](https://bookings.cowlendar.com)

This link is automatically included in the subscription confirmation email sent after the subscription becomes active.

***

### Emails the Customer Will Receive

After purchasing a subscription, customers will receive two emails:

1. A booking confirmation email confirming the initial booking.
2. A subscription active confirmation email that includes the link to manage the subscription and future bookings.

***

### Logging Into the Customer Portal

Customers can securely access the portal using one of the following methods:

* Sign in with their Google account.
* Create and use a password linked to their email address.

***

### What Customers Can Do from the Portal

From this portal, customers can:

* View all upcoming and past bookings, with a date filter for easier navigation.
* Create new bookings using their available subscription credits.
* See how many credits remain in the current billing period.
* Reschedule or cancel confirmed bookings, according to the service rules.
* Manage their subscription status, including:
  * Pause the subscription if this option is enabled.
  * Resume a paused subscription.
  * Cancel the subscription if cancellation is allowed.
* Track billing details such as:
  * Current subscription status.
  * Billing cycle duration.
  * Next scheduled charge date.

<figure><img src="/files/csv4RDmuJJHaQHT8KtSM" alt=""><figcaption></figcaption></figure>

***

This self service portal allows customers to fully manage their subscription and bookings without needing to contact the merchant, creating a smooth and transparent experience for everyone involved.

***

### Managing Bookings from Shopify (Order Status Page)

{% content-ref url="/pages/PlFAGtGnaI3GenWMaDDO" %}
[How customers can manage their bookings from Shopify](/cowlendar-help/how-to.../how-customers-can-manage-their-bookings-from-shopify.md)
{% endcontent-ref %}

<figure><img src="/files/T6ZcM1sOkAbO074wA1Vc" alt=""><figcaption></figcaption></figure>

When a customer purchases a subscription, Shopify creates an order associated with that subscription.

From that point on, customers can:

1. Log into their Shopify customer account.
2. Open the order linked to their subscription.
3. Click the **Manage booking** button.

From here, they can:

#### Reschedule or Cancel Bookings

Customers can:

* Reschedule confirmed bookings
* Cancel upcoming bookings (if cancellation rules allow)

Changes are instantly synced with Cowlendar.

***

#### Update Payment Method for the Subscription

Inside the same flow, customers can:

* Edit the payment method used for their subscription
* Replace expired cards
* Switch to a different card

This is handled securely through Shopify.

<figure><img src="/files/kv7DAlI2B8CGhYcybjXO" alt=""><figcaption></figcaption></figure>

***

#### Access the Subscription Portal

The Order Status page also includes a link that redirects customers to the [Cowlendar subscription portal](https://bookings.cowlendar.com).

This allows them to manage their subscription in more detail.

### Why This Matters

This integration gives customers multiple entry points to manage their subscription:

* Shopify customer account
* Shopify order page
* Cowlendar subscription portal

Which means:

* Fewer support tickets
* Faster customer actions
* Clear visibility of bookings and payments
* Better subscription retention

Customers stay in control, while merchants keep operations centralized inside Cowlendar and Shopify.