🧍How Your Customers Manage & Renew Subscriptions

The page bookings.cowlendar.com and its branding are not customizable, cannot be hidden, and will always remain the same for all merchants using Cowlendar.

Once a customer purchases a subscription in Cowlendar, they get access to a dedicated customer portal where they can manage their bookings and subscription independently.

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Accessing the Customer Portal

Customers can manage their subscription using the following link:

👉 bookings.cowlendar.com

This link is automatically included in the subscription confirmation email sent after the subscription becomes active.

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Emails the Customer Will Receive

After purchasing a subscription, customers will receive two emails:

1. A booking confirmation email confirming the initial booking.

2. A subscription active confirmation email that includes the link to manage the subscription and future bookings.

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Logging Into the Customer Portal

Customers can securely access the portal using one of the following methods:

• Sign in with their Google account.

• Create and use a password linked to their email address.

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What Customers Can Do from the Portal

From this portal, customers can:

• View all upcoming and past bookings, with a date filter for easier navigation.

• Create new bookings using their available subscription credits.

• See how many credits remain in the current billing period.

• Reschedule or cancel confirmed bookings, according to the service rules.

• Manage their subscription status, including:

  • Pause the subscription if this option is enabled.

  • Resume a paused subscription.

  • Cancel the subscription if cancellation is allowed.

• Track billing details such as:

  • Current subscription status.

  • Billing cycle duration.

  • Next scheduled charge date.

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This self service portal allows customers to fully manage their subscription and bookings without needing to contact the merchant, creating a smooth and transparent experience for everyone involved.

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Managing Bookings from Shopify (Order Status Page)

💿How customers can manage their bookings from Shopify

When a customer purchases a subscription, Shopify creates an order associated with that subscription.

From that point on, customers can:

1. Log into their Shopify customer account.

2. Open the order linked to their subscription.

3. Click the Manage booking button.

From here, they can:

Reschedule or Cancel Bookings

Customers can:

• Reschedule confirmed bookings

• Cancel upcoming bookings (if cancellation rules allow)

Changes are instantly synced with Cowlendar.

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Update Payment Method for the Subscription

Inside the same flow, customers can:

• Edit the payment method used for their subscription

• Replace expired cards

• Switch to a different card

This is handled securely through Shopify.

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Access the Subscription Portal

The Order Status page also includes a link that redirects customers to the Cowlendar subscription portal.

This allows them to manage their subscription in more detail.

Why This Matters

This integration gives customers multiple entry points to manage their subscription:

• Shopify customer account

• Shopify order page

• Cowlendar subscription portal

Which means:

• Fewer support tickets

• Faster customer actions

• Clear visibility of bookings and payments

• Better subscription retention

Customers stay in control, while merchants keep operations centralized inside Cowlendar and Shopify.